Privacy Policy DN88 – We Keep Your Data Safe

1Introduction

DN88 ("we", "Platform" or "company") values the trust you place in us when you register and use our online entertainment services. This Privacy Policy is our official statement on how we handle your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.

This policy applies to all information you provide when registering, making a deposit, submitting a withdrawal request, contacting our support team, or simply browsing the DN88 website and mobile app. We believe transparency is the foundation of trust — which is why we explain every aspect of how we handle your data in a clear and straightforward manner.

2Personal Data We Collect

We collect various categories of information depending on how you interact with the dn88 platform. Below is a full summary of the data we may collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect information beyond what our platform's operations require.

3Purpose of Data Collection & Processing

The personal data we collect is used for legitimate and transparent purposes as follows:

• Account Management — Creates, verifies, and manages member accounts, including secure login processes and password recovery.
• Transaction Processing — Processes deposits and withdrawals quickly and accurately to the correct bank account on behalf of verified members.
• KYC & AML Compliance — Verifies member identity to comply with legal requirements on anti-money laundering (AML) and counter-terrorism financing.
• Platform Security — Detects and prevents fraud, multiple account usage, hacking attempts, and any suspicious activity.
• Service Improvement — Analyses usage patterns to improve the gaming experience, platform speed, and the relevance of promotions offered.
• Service Communications — Sends important notifications regarding your account, promotions, terms updates, and relevant security information.
• Responsible Gaming — Monitors gameplay patterns to identify signs of problem gambling and offer appropriate assistance to members who need it.
• Regulatory Compliance — Provides reports and records required by competent authorities when mandated by law.

4Data Sharing & Disclosure

DN88 does not share your personal information with third parties except in the following limited and controlled situations:

• Payment Service Providers — To process deposits and withdrawals, the required transaction information is shared with registered payment gateway providers such as FPX, Touch 'n Go, and GrabPay. These providers are subject to strict security policies.
• Game Software Providers — Third-party game providers may receive the minimal technical data required to run your game session. This data does not include your financial information or full identity details.
• Legal Authority — dn88 will disclose the required information when mandated by court order, directive from a lawful authority, or regulatory compliance reporting requirements.
• Audit & Certification — Independent auditors who verify our game fairness and licensing compliance may access aggregated data that does not identify individuals.

In all data sharing cases above, we ensure that recipients are bound by strict confidentiality agreements and use the data only for the permitted purpose. We never share data for third-party advertising or cross-marketing purposes.

5Cookies & Tracking Technology

DN88 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies — Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — Collects aggregated, anonymised information about how visitors use our platform, helping us identify slow pages or technical issues.
• Functional Cookies — Remembers your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies — Helps us understand overall usage patterns for platform improvement purposes. This data is processed in aggregate and does not identify individuals.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect your ability to log in or use certain features on the DN88 platform.

6Data Security

DN88 continuously invests in high-grade security infrastructure to keep members' personal data protected at all times. Our security measures include:

• 256-bit SSL/TLS Encryption for all data transmission between your browser and our servers.
• AES-256 Encryption for all data stored in our databases, including financial information and KYC documents.
• Two-factor authentication (2FA) that members can activate for an additional layer of security during login.
• 24/7 security monitoring by our cybersecurity team to detect and respond to any threats in real time.
• Penetration testing conducted periodically by independent third parties to identify and close any security vulnerabilities.
• Role-based access control ensuring that only authorised personnel can access member data, with all access records maintained in an audit log.
• Regular data backups to geographically separate locations to ensure service continuity.

7Your Rights as a Data Subject

Under Malaysia's PDPA and international data protection standards, you have the following rights regarding your personal data held by dn88:

To exercise any of the above rights, please contact our data protection team via Live Chat, available 24/7 within the dn88 platform. We will process your request within 14 business days.

8Data Retention & Deletion

DN88 retains your personal data for as long as necessary to fulfil the purpose of collection and to comply with applicable legal requirements. Below are our data retention guidelines:

• Active Account Data — Retained for the duration your account is active and for seven years after account closure for regulatory compliance purposes.
• Financial Transaction Records — Retained for seven years in line with Malaysia's financial reporting and anti-money laundering legal requirements.
• KYC Documents — Retained for the period required by the relevant regulatory body, typically no less than five years after the last verification.
• Support Communication Logs — Retained for two years for quality assurance and dispute resolution purposes.
• Cookie & Analytics Data — Session data is deleted after each session ends. Aggregated analytics data is retained for 24 months.

When the retention period expires or when you request data deletion (subject to legal requirements), we will securely delete or anonymise your data so that it cannot be recovered.

9Changes to This Privacy Policy

DN88 reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, industry practices, or platform operations. All changes take effect upon publication of the latest version on our website.

For significant changes that materially affect your privacy rights, we will send a notification to your registered email address and/or display a clear notice on the platform at least 14 days before the changes take effect. This gives you sufficient time to review and decide on your continued use of our platform.

Your continued use of the dn88 platform after any updates to this policy are published will be considered your acceptance of the revised version. If you do not agree with the changes, you have the right to close your account before they take effect.

10Contact Us

If you have any enquiries, concerns or complaints regarding this Privacy Policy or how we handle your personal data, the dn88 Data Protection Officer (DPO) team is ready to assist you.

You can reach us through the following channels:

• Live Chat — Available 24 hours a day, 7 days a week, directly within the dn88 platform.
• Official Email — [email protected] (not clickable — please type manually)
• FAQ Page — Answers to the most frequently asked privacy questions are available on the FAQ page us.

We are committed to responding to all privacy-related enquiries within 3 working days. For formal complaints regarding PDPA violations, you may also refer to the Department of Personal Data Protection Malaysia.